Onboarding made simple
In only a short space of time, ecosio’s team succeeded in taking over all existing customer connections from the previous EDI service provider and migrating them to the ecosio Integration Hub. As a result, all automated electronic communication now runs via a single fully managed connection from ecosio to all customers and suppliers. This means a massive relief for the internal IT team, as ecosio now handles all testing, routing, monitoring and coordination with customers.
New partners are now handled by a dedicated project manager without the intervention of the internal team. Connections are also extensively tested before going live – an important element of a fully managed solution. This was a key benefit for Ing. Feichtenschlager, who noted: “After the successful integration of a pilot customer, the communication between us and the structured process at ecosio convinced me”.
Now, above all, uninterrupted EDI operation with customers is also a business-critical factor for Ottakringer, as VMI processes must be adhered to (this means that the supplier is responsible for the stocks of his goods at the customer’s premises). Thanks to round-the-clock message monitoring, ecosio can take care of and correct any errors that may occur at any time and in real time.