Coop

Coop Co-operative

Coop increases efficiency and customer satisfaction with the ecosioā€™s cloud-based Web EDI solution.

Coop is a well-known Swiss retail company with a long history and strong presence in the country. Founded in 1861 as Konsumverein Basel, Coop has developed into one of Switzerlandā€™s leading retailers and today has a strong online presence too. As one of Switzerland’s largest and most popular retailers, Coop plays a significant role in the country’s economy and is a trusted brand for millions of consumers.

The company, which is organised as a cooperative (meaning that itā€™s owned by its members), operates a wide range of retail outlets, including supermarkets, DIY stores, electronics stores, specialty shops and more.Ā 

Coop also attaches great importance to sustainability and offers a wide range of environmentally friendly products, in addition to supporting many social projects and charitable initiatives.

Initial situation

The success story begins in May 2021 with a requirements analysis for Coopā€™s new Web EDI project. Before Coop successively switched on the new ecosio Web EDI in September 2022, the retail company had been successfully using an on-premise solution for many years. However, over time this had become outdated and difficult to develop.Ā 

The two most important requirements for the new Web EDI system were thatā€¦Ā 

  • It must help to reduce the number of support requests
  • It must be up-to-date and suitable for long-term use

By offering a cloud-based approach and the option of outsourcing first level support, ecosioā€™sĀ  solution met the requirements perfectly.Ā 

The decisive factors

  • the platformā€™s simple and intuitive user interface
  • the power of the cloud
  • the existing trust in ecosioā€™s experts (following a previous project)
  • the capacity for ecosioā€™s fully managed approach to reduce costs moving forward

Coopā€™s old web EDI solution was completely decommissioned in March 2023.Ā 

Communication, expertise and collaboration

Collaboration went well during the project, thanks largely to the ease of communication between the different parties. Problems were approached in a solution-orientated manner and solved pragmatically. In particular, the Coop team really appreciated ecosioā€™s flexibility and agility, which ensured changes in direction could be made within two to three weeks. The general impression was that the customer was at the centre of everything and the desire to find the best solution for the customer was evident throughout.Ā 

Martin HƤnggi, Head of IT Operations at Coop, puts it simply: ā€œWe really enjoy working with ecosio.ā€

Numerous improvements since the launch of ecosio Web EDI

The first visible successes were not long in coming. Since the launch of ecosio’s Web EDI, support requests have gradually decreased, plus the results of the first user survey in November 2022 were very satisfactory.Ā Ā 

  • 84% of respondents think that the new Web EDI meets their needs well or very well
  • 86% of suppliers have found their way around well or very well
  • Approx. 90% find the new Web EDI platform attractive

In addition, numerous new feature developments were possible within a short period of time. This means that nothing stands in the way of continuous progress.

Why Martin HƤnggi would recommend ecosio to others

The ecosio employees prove their high level of EDI expertise time and time again. In addition, the cooperation is dynamic, contemporary and at eye level with a high level of solution-orientation. Anyone looking for a reliable EDI partner who tackles issues with commitment and vigour and brings projects to a successful conclusion is in good hands with ecosio.

Find out more about our Web EDI solution today!

If youā€™re interested in learning more about how ecosio Web EDI could help you streamline communication with those suppliers that lack EDI capability, get in touch today!

Want to know why Coop also trusts ecosio when it comes to routing?

In addition to using ecosio Web EDI, Coop also relies on ecosio for the routing and consolidation of X.400 connections and other protocols.Ā 

For more information, please see our success story on this project.

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