With EDI as a Service, ecosio takes a different approach to traditional EDI solution provider models. Instead of simply providing the platform and leaving internal teams to manage onboarding, monitoring, issue resolution, and ongoing changes themselves, ecosio combines technology with a fully managed service.
To discover more about ecosio’s solution, how it works, and the impact it can have, we spoke to Michal Kepa, Head of Onboarding and Operations at ecosio.
What makes ecosio different to traditional EDI solution providers?
The biggest difference is the level of service. Traditional EDI providers often give you the platform but leave a lot of the operational work to your internal teams. With ecosio, we offer a fully managed service. That means we don’t just provide the technology, we actively run and monitor your EDI processes. We also focus heavily on integration and visibility, so you always know what’s happening. Basically, we work proactively to ensure everything runs smoothly.
What does EDI as a Service mean?
EDI as a Service means you don’t have to build, run, or maintain your EDI setup yourself.
Instead, you rely on your provider to manage the entire process for you. That includes things like onboarding partners, handling message formats, monitoring transactions, and resolving issues.
You still stay in control of your business processes, but the technical and operational complexity is handled externally. The goal of an EDI as a Service approach is to reduce internal workload while making your EDI operations more reliable and scalable.
What are the key processes where EDI as a Service has the most impact?
The biggest impact is usually in partner onboarding, transaction monitoring, and issue resolution. Onboarding can be time-consuming, especially when you’re dealing with different formats and requirements, so taking that off internal teams makes a big difference.
Monitoring is another really significant area, because instead of manually checking processes, with an EDI as a service approach, everything is tracked continuously. Plus, when something does go wrong, having a managed service in place means issues are picked up and resolved much faster, often before they affect the business.
How flexible is the solution if requirements change?
The real “flexibility” comes from our people. While software is important, even more valuable are our dedicated Integration Engineers who act as an extension of your team.
Because these experts understand your specific business logic and workflows, they can implement changes and map new requirements really fast. At ecosio, change requests are a standard part of our ongoing service. Our experts manage the complex technical updates and heavy lifting in the background in order to keep your transactions seamless.
Our goal is to ensure your EDI setup evolves alongside your business. By handling the technical shifts ourselves, we keep your internal workload low and your processes moving forward, regardless of how often your requirements change.
How proactive is ecosio when it comes to spotting and solving problems?
At ecosio the focus is very much on being PROactive rather than REactive. Systems are continuously monitored, so issues can often be identified before they have a real impact. In many cases, problems are already being worked on before the customer even notices them. There’s also ongoing optimisation to improve systems and processes over time.
If your trading partners update their EDI requirements or change their file formats, we follow these updates proactively. Our experts track the requirements of your partners so you don’t have to worry about the technical details.
How fast can issues typically be resolved?
At ecosio we can resolve issues extremely fast as our dedicated Integration Engineers already know your system inside out. When there’s an issue, they can skip the “learning phase” and move straight to the solution.
We make sure you’re never left in the dark by maintaining constant communication with you and your partners. Our customers always know exactly what we’re doing and when the task will be finished.
By prioritising speed, we’re able to minimise downtime and keep your EDI and invoicing processes compliant. This in turn frees up your internal team to focus on their own work, with the confidence that all EDI tasks are being handled by experts who understand their specific environment.
What are the things customers value most when switching to ecosio as their EDI solution provider?
Probably the most significant benefit that individuals experience is the dramatic reduction in internal workload, as with ecosio, teams don’t have to spend time managing day-to-day EDI operations anymore.
Reliability is another big factor, knowing that processes are monitored and issues are handled quickly is something that’s really appreciated by customers.
They also value the visibility they get into their operations, especially when everything is integrated with their ERP.
And finally, although it’s not a day-to-day thing, I would say scalability is something that is valued in the long term, as changing requirements can be accommodated easily and without changing the entire setup.
