The Challenge
With over 14,000 square metres of floor space, Munich Airport currently holds over 50 shops, from food to fashion and pop-ups to franchises. Since 1973, the airport’s subsidiary, eurotrade, has been responsible for travellers’ shopping experience.
Following a decision to move from their old ERP system to Microsoft Dynamics 365, Eurotrade Munich Airport’s IT Coordinator, Eric Staub, began the search for a new EDI solution. The aim was to reduce considerable manual efforts of the specialist departments and minimise errors.
Given the considerable differences in the size and type of eurotrade’s various suppliers (selling everything from books to tobacco), a flexible solution capable of coping with the specifics of each product category in the ordering process was required. Before the conversion, an email had been created and attached to every order. What’s more, since everyone was able to design the emails themselves virtually every email was in a different format!
– Eric Staub, IT Coordinator, eurotrade Munich Airport
Although an external service provider was already working with a number of its partners, eurotrade contacted ecosio looking to achieve…
- End-to-end document automation
- Eradication of complex, manual data exchange processes
- Implementation of standard exchange formats
