partner case study
By integrating ecosio as a strategic white-label partner, flowDOCS extends its SAP® AddOns with access to a global e-invoicing network. The combination of deep SAP® integration (“Inside SAP”) and ecosio’s infrastructure enables flowDOCS customers to run future-proof e-invoicing processes across Europe and beyond. These processes are fully automated, modular and free from system breaks.
Results at a glance
Seamless white-label integration with a strong SAP® focus
Flowdocs customers handle incoming and outgoing e-invoices directly in their familiar SAP environment, while ecosio takes care of network connectivity, conversion and compliance behind the scenes.
Scalable global compliance for millions of invoices
The partnership helps Flowdocs support customer volumes of 7 to 8 million invoices and prepare for upcoming mandates in Germany, France and other B2B markets.
High flexibility and straightforward enablement
New country packages, including Belgium, France and Spain, can be added as customer requirements evolve.
Together with ecosio, we’re creating future-proof, seamless invoice exchange for SAP® companies worldwide.
flowDOCS integrates ecosio’s global e-invoicing infrastructure directly into its SAP® add-ons as a white-label solution. This helps customers add new country requirements flexibly, process high invoice volumes and manage e-invoicing centrally in SAP®.
About Flowdocs
flowDOCS GmbH is a specialist SAP® AddOn developer and systems house for automated, document-based processes, such as invoice processing, order confirmations and dunning, directly within SAP®.
Industry
Software development & SAP consulting
Head office
Leonberg, Germany
Core technology
SAP ERP / SAP S/4HANA (on-premises & private cloud)
Target audience
Upper mid-market to large enterprises
As an established developer of SAP® AddOns for document-based processes, including invoiceLINE and billingMONITOR, flowDOCS offers customers an integrated, worry-free package directly within SAP®. As international e-invoicing obligations and complex B2B mandates advanced across Europe, flowDOCS faced new challenges:
Enablement was also important to us, meaning what we needed to do to get started together. ecosio was much more straightforward than other providers, and that was a major factor in our decision.
flowDOCS wanted a partner that was highly reliable from a technical perspective, offered simple white-label integration and believed in transparent collaboration on an equal footing. ecosio stood out in three key areas:
Fully managed service & white-labelling
ecosio manages the complex e-invoicing infrastructure in the background, including routing, validation, the Peppol network and government interfaces. This enables flowDOCS to offer customers a complete end-to-end package under its own brand.
Collaborative enablement
Instead of rigid bureaucracy, ecosio offered open, direct communication, a fair onboarding process and rapid technical support. This made a clear difference compared with other providers.
Modular scalability
New countries and formats can be added step by step as customer needs evolve. From B2B mandates in Belgium and France to preparations for platform requirements in Germany, the solution scales dynamically.
Other providers said we had to complete training, train employees regularly and use some of their materials in our customer marketing. This created considerable effort for the partnership itself. With ecosio, we found a real sweet spot in how we work together.
The partnership began with the introduction of e-invoicing capabilities for Belgium. ecosio provided the network and compliance infrastructure required for Belgian e-invoicing, while flowDOCS integrated the functionality into the customer’s SAP®-based setup.
This first rollout became the reference point for the partnership. It showed how new country requirements could be added without disrupting the familiar SAP® environment that flowDOCS customers already relied on. It also created a repeatable model for additional markets, including France, Spain and Germany.
One example from the shared customer base
is Sortimo, where it was clear from the start that the collaboration would work.
The customer is happy with us and happy with ecosio. The fact that everything worked so smoothly was very well received by the customer.
The partnership strengthens Flowdocs’ offering and provides a scalable foundation for further growth.
A stronger market position
flowDOCS can offer both mid-sized businesses and international corporations a comprehensive e-invoicing portfolio while strengthening existing customer relationships for the long term.
Greater future readiness
More than 20 customers chose the joint e-invoicing solutions in the first year alone. The customer pool represents a potential volume of more than 7 to 8 million invoices.
A modular customer offering
There is no unnecessary overhead because customers activate only the country packages they need for their locations.
The additional component from ecosio means we can continue to serve both mid-sized businesses and large corporations. Entry barriers are very low for mid-sized businesses, and they can purchase the solution according to their needs and expand it modularly. At the same time, we can meet complex international requirements for large corporations with ease.
The joint solution simplifies e-invoicing for customers and keeps all processes centralised in SAP®.
A single point of contact
Companies retain flowDOCS as their trusted contact and don’t need to set up complex EDI or network projects with third parties.
Centralised control in SAP®
ecosio handles routing, while control, approval and monitoring remain centralised in the SAP® dashboards developed by flowDOCS.
Long-term compliance confidence
Customers are better prepared for future legal deadlines and don’t need to change providers when new country requirements arise.
The goal is for customers to have a complete, worry-free e-invoicing package, with us alongside them and ecosio in the background. This applies to both incoming and outgoing invoices
Many flowDOCS customers are headquartered in Germany or the DACH region but operate internationally and need to meet e-invoicing requirements across multiple countries. As more invoice volumes move from email-based exchange to electronic formats and platform-based processes, flowDOCS and ecosio are well placed to support customers through this transition.
Once German companies have to connect to a corresponding platform in Germany, a significant invoice volume will need to be processed over a certain period. We see this as the greatest opportunity for both ecosio and flowDOCS.
The architecture combining flowDOCS AddOns (“Inside SAP”) with ecosio’s cloud infrastructure puts flowDOCS and ecosio in a strong position to handle this significant invoice volume efficiently and without disruption.
Learn what Germany’s e-invoicing mandate means and how to prepare your e-invoicing processes.
Check your invoice data quickly and easily against current Peppol specifications.
Which e-invoicing provider is right for your business? Compliance and scalability differ more than you might expect. This toolkit shows you what to look for.
See how Melitta scales e-invoicing internationally with ecosio and gains full visibility into invoice processes with ecosio Monitor.
See how ecosio can help your business simplify complex B2B processes, improve operational efficiency and build a more reliable foundation for growth. Get in touch with our experts to discuss your current setup, challenges and goals.
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